LEGAL NOTICES AND PRIVACY
All of your personal information collected will be used to help you make your visit to our website as productive and pleasant as possible, and is in accordance with Law No. 58/2019 of August 8, General Data Protection Regulation. Data (GDPR), based on Regulation (EU) 206/679 of the European Parliament and of the Council of April 27, 2016.
Ensuring the confidentiality of the personal data of users of our website is important for Ceramirupe Cerâmicas Lda, represented here by its brand TERRAFINA – stoneware by Ceramirupe.
This page provides you with information about our policy regarding the collection, use and disclosure of Personal Information when you use our website and services.
The General Data Protection Regulation 206/679 of the European Parliament and the Council of April 27, 2016, considers personal data to be “information relating to a natural person who can be identified or identifiable (data subject). An identifiable natural person is considered to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
The privacy and security of your personal data is a priority for Ceramirupe Cerâmicas, Lda. (hereinafter also referred to as “TERRAFINA – stoneware by Ceramirupe”), we therefore aim to be open and transparent with regard to the processing of your personal data , which are made available to us as part of the use of the website: www.terrafinastore.com
We therefore have a policy that defines how your personal data will be treated and protected.
Who is responsible for processing your personal data?
The Portuguese company Ceramirupe Cerâmicas, Lda. with its registered office at Rua Porto de Linhares, nº12 2460-397, Castanheira, Cós- Alcobaça in Portugal, is responsible for the processing of personal data that it provides to us and is responsible for the aforementioned personal data of in accordance with applicable data protection legislation.
Where do we store your data?
The data we collect is stored within the European Economic Area (“EEA”) but may also be transferred and processed in a country outside the EEA. In this case, the transfer of your personal data will be carried out in accordance with applicable laws. In the case of transfers outside the EEA, TERRAFINA – stoneware by ceramirupe will use Standard Contractual Clauses and the “Privacy Shield” as safeguards for countries that require an adequacy decision by the European Commission.
Will my data be shared with third parties?
The data may be shared with third parties, namely with infrastructure providers (server/web hosting service and email) or other suppliers that we have related to services that you may contract with us and for the execution of the contracted services. In addition, data may be shared with our resellers or third parties in the case of any specific partnership that may be developed with another market operator. In this case, all data holders will be informed in a timely manner, and will be given the possibility to object to this sharing. The data may be shared with judicial, tax and regulatory authorities to comply with legal requirements.
What are the legal grounds for carrying out the treatment?
For each specific processing of personal data that we collect about you, we will inform you about the legal basis for its processing, namely whether it is part of the fulfillment of a legal obligation, or whether it is necessary for the performance of a contract and what its effects will be. choose not to do so.
What are your rights?
Right of access:
Anyone has the right to confirm whether at TERRAFINA – stoneware by ceramirupe we are processing the personal data we hold about you or not. You can contact TERRAFINA – stoneware by ceramirupe, who will provide you with your personal data that we process about you by email customerservice@terrafinastore.com
Right to portability:
Whenever TERRAFINA – stoneware by ceramirupe processes your personal data by automated means based on your consent or based on a contract, you have the right to have a copy of your data transferred to you or to third parties in a structured format, in common usage and machine readable. This only includes the personal data you have sent to us.
Right to rectification:
You have the right to request the rectification of your personal data, if it is incorrect or out of date, and you can complete personal data by emailing customerservice@terrafinastore.com
Right to erasure:
You have the right to request the erasure of any personal data processed by TERRAFINA – stoneware by ceramirupe, at any time, except in the following situations:
have an open issue with After-Sales Customer Service
you have an open order that has not yet been shipped or has been partially shipped
have an outstanding debt with TERRAFINA – stoneware by ceramirupe, regardless of the payment method
have used or are suspected of having misused our services in the last four years
If you have made a purchase, we will keep your personal data related to the transaction for accounting purposes
You have the right to object to the processing of personal data based on the legitimate interests of the person responsible.
You have the right to object to the processing of personal data that is based on the legitimate interests of TERRAFINA – stoneware by ceramirupe will not continue to process personal data, unless we can demonstrate a legitimate basis for the processing that overrides your interests and rights, or in case of legal proceedings.
Right to object to direct marketing:
You have the right to object to direct marketing, including profiling carried out for direct marketing purposes.? You can reject the direct marketing subscription at any time in the following ways:
following the instructions in each marketing email
requesting the cancellation of marketing actions via email marketing@terrafinastore.com
Right to limitation:
You have the right to request that TERRAFINA – stoneware by ceramirupe limit the processing of personal data in the following circumstances:
if you wish to oppose processing based on the legitimate interests of TERRAFINA – stoneware by ceramirupe. TERRAFINA – stoneware by ceramirupe will restrict all processing of this data until the legitimate interest is verified.
If you declare that your personal data is incorrect, TERRAFINA – stoneware by ceramirupe will have to restrict all processing of that data until its correction is verified.
If the processing is unlawful, you can oppose the deletion of personal data and, instead, request the restriction of the use of your personal data.
if TERRAFINA – stoneware by ceramirupe no longer needs the personal data, but must keep them for its defense in legal proceedings.
How can you exercise your rights
We take the protection of personal data very seriously, which is why we have dedicated and knowledgeable customer service technicians to deal with your requests related to the rights indicated above. You can contact them via email comercial@terrafinastore.com
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always treated in a transparent, accurate and legal manner. You can contact our Data Protection Officer at customerservice@terrafinastore.com by writing “DPO” in the subject.
Right to lodge a complaint with the national supervisory authority:
If you consider that TERRAFINA – stoneware by ceramirupe is processing your personal data incorrectly, you can contact us via email at customerservice@terrafinastore.com. You also have the right to lodge a complaint with the competent data protection authority.
Updates to our Privacy Policy:
We may need to update our Privacy Policy. The most recent version of the Privacy Policy is always available on our website. We will communicate any significant changes to the Privacy Policy, such as the purpose for which we use your personal data, the identity of the controller or your rights.
direct marketing
What types of personal data do we process
We will process the following categories of personal data:
contact information such as email address, phone number and zip code
if you want news (if you choose to make this information available to us)?
what products and offers you clicked on
Who has access to your personal data
The data made available to third parties is used only to provide you with the services mentioned above. We never transmit, sell or exchange your personal data with third parties outside TERRAFINA – stoneware by ceramirupe for commercial purposes.
What is the legal basis for processing your personal data
The processing of your personal data is based on your consent, when you agree to receive direct marketing material.
Your right to revoke your consent:
You have the right to revoke your consent to the processing of personal data at any time and to object to direct marketing. If you do so, TERRAFINA – stoneware by ceramirupe will no longer be able to send you any further direct marketing offers or information based on your previous consent.
You can reject direct marketing subscription in the following ways:
following the instructions in each marketing publication
requesting the cancellation of marketing actions via email marketing@terrafinastore.com
How long do we keep your data
We will store your data for direct marketing until you revoke your consent.? In the case of email marketing, we may consider you an inactive if you have not opened any emails during the last year.? After this period, your personal data may be deleted. Without prejudice to revoking your consent at any time.
Customer service
Who controls your personal data
The Portuguese company, Ceramirupe Cerâmicas, Lda. with registered office at Rua Porto de Linhares, nº12 2460-397, Castanheira, Cós – Alcobaça in Portugal is the Data Controller and, therefore, who controls the personal data sent and is responsible for this information in accordance with applicable data protection regulations.
What we use your personal data for
We will use your personal data to manage any request, to manage complaints or questions about products and assistance matters via email (customerservice@terrafinastore.com), by telephone or through social networks.? We can also contact you if there is a problem with your order.
What type of personal data do we process?
We will process any information you provide to us, including the following categories:
contact information such as: name, address, email and telephone number
date of birth
payment information and payment history
credit information?
order information
account
correspondence on any topic
Who has access to your personal data?
The data made available to third parties is only used to provide you with the services indicated above.
What is the legal basis for processing your personal data?
The legal basis for processing your personal data is the legitimate interest TERRAFINA – stoneware by ceramirupe.
How long do we keep your data?
We will retain your data for 100 days for phone and email archives and correspondence, and for 12 months for case management. In the case of complaints made at the TERRAFINA – stoneware by ceramirupe store, your personal data will be stored for 2 years.
Right to object to data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interests of TERRAFINA – stoneware by ceramirupe. TERRAFINA – stoneware by ceramirupe will not continue to process personal data, unless we can demonstrate a legitimate reason for such processing that invalidates your interests and rights or due to legal action.
DPO – Data Protection Officer - Data Protection Officer