LEGAL NOTICES AND PRIVACY
All your collected personal information will be used to help make your visit to our website as productive and enjoyable as possible, and is in accordance with Law No. 58/2019 of August 8, General Data Protection Regulation (GDPR), based on Regulation (EU) 206/679 of the European Parliament and of the Council of April 27, 2016.
Guaranteeing the confidentiality of our website users' personal data is important to Ceramirupe Cerâmicas Lda, represented here by its brand TERRAFINA – stoneware by ceramirupe.
This page provides you with information about our policy regarding the collection, use, and disclosure of Personal Information when you use our website and our services.
The General Data Protection Regulation 206/679 of the European Parliament and of the Council of April 27, 2016, considers personal data to be "information relating to an identified or identifiable natural person (data subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."
The privacy and security of your personal data is a priority for Ceramirupe Cerâmicas, Lda. (hereinafter also referred to as "TERRAFINA – stoneware by ceramirupe"), and we therefore aim to be open and transparent regarding the processing of your personal data, which is provided to us through the use of the website: www.terrafinastore.com
We therefore have a policy that defines how your personal data will be processed and protected
Who is responsible for processing your personal data?
The Portuguese company Ceramirupe Cerâmicas, Lda. with registered office at Rua Porto de Linhares, nº12 2460-397, Castanheira, Cós- Alcobaça in Portugal, is responsible for processing the personal data you provide to us and is accountable for this personal data in accordance with applicable data protection legislation.
Where do we store your data?
The data we collect is stored within the European Economic Area ("EEA") but may also be transferred and processed in a country outside the EEA. In this case, the transfer of your personal data will be carried out in accordance with applicable laws. For transfers outside the EEA, TERRAFINA – stoneware by ceramirupe will use Standard Contractual Clauses and the "Privacy Shield" as safeguards for countries lacking an adequacy decision from the European Commission.
Will my data be shared with third parties?
Data may be shared with third parties, namely infrastructure providers (server/web hosting and email service) or other suppliers we have related to services you may contract with us and for the execution of contracted services. Additionally, data may be shared with our resellers or third parties in the case of any specific partnership that may develop with another market operator. In this case, all data subjects will be duly informed and given the possibility to oppose this sharing. Data may be shared with judicial, tax, and regulatory authorities to comply with legal requirements.
What are the legal grounds for processing?
For each specific processing of personal data we collect about you, we will inform you about the legal basis for its processing, particularly whether it falls under compliance with a legal obligation, or if it is necessary for the execution of a contract and what the effects are if you choose not to do so.
What are your rights?
Right of access:
Any person has the right to confirm whether at TERRAFINA – stoneware by ceramirupe we are processing personal data that we hold about you or not. You can contact TERRAFINA – stoneware by ceramirupe, who will provide you with your personal data that we process about you via email customerservice@terrafinastore.com
Right to portability:
Whenever TERRAFINA – stoneware by ceramirupe processes your personal data by automated means based on your consent or based on a contract, you have the right to have a copy of your data transferred to you or to third parties in a structured, commonly used and machine-readable format. This includes only the personal data you have provided to us.
Right to rectification:
You have the right to request the rectification of your personal data if it is incorrect or outdated, and you can complete personal data via email customerservice@terrafinastore.com
Right to erasure:
You have the right to request the erasure of any personal data processed by TERRAFINA – stoneware by ceramirupe at any time, except in the following situations:
- you have an open issue with Customer Service After-Sales
- you have an open order that has not been shipped or has been partially shipped
- you have an outstanding debt with TERRAFINA – stoneware by ceramirupe, regardless of the payment method
- you have used or are suspected of having misused our services in the last four years
- if you have made a purchase, we will keep your personal data related to the transaction for accounting purposes
- You have the right to object to the processing of personal data based on the legitimate interests of the controller.
- You have the right to object to the processing of personal data that is based on TERRAFINA – stoneware by ceramirupe's legitimate interest will not continue to process personal data, unless we can demonstrate a legitimate basis for processing that overrides your interests and rights, or due to legal proceedings.
Right to object to direct marketing:
You have the right to object to direct marketing, including profiling carried out for direct marketing purposes. You can reject direct marketing subscription at any time, in the following ways:
- following the instructions in each marketing email
- requesting the cancellation of marketing actions via email marketing@terrafinastore.com
Right to restriction:
You have the right to request that TERRAFINA – stoneware by ceramirupe limit the processing of personal data in the following circumstances:
- If you wish to object to processing based on TERRAFINA – stoneware by ceramirupe's legitimate interest. TERRAFINA – stoneware by ceramirupe will restrict all processing of this data until the legitimate interest is verified.
- If the processing is unlawful, you can object to the deletion of personal data and instead request the restriction of use of your personal data.
- If TERRAFINA – stoneware by ceramirupe no longer needs the personal data but must keep it for your defense in legal proceedings.
How can you exercise your rights
We take personal data protection very seriously, which is why we have dedicated customer service technicians who are trained to handle your requests related to the rights indicated above. You can contact them via email comercial@terrafinastore.com
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always processed in a transparent, accurate, and legal manner. You can contact our Data Protection Officer via customerservice@terrafinastore.com by writing "DPO" in the subject line.
Right to lodge a complaint with the national supervisory authority:
If you believe that TERRAFINA – stoneware by ceramirupe is processing your personal data incorrectly, you can contact us via email customerservice@terrafinastore.com. You also have the right to lodge a complaint with the competent data protection authority.
Updates to our Privacy Policy:
We may need to update our Privacy Policy. The most recent version of the Privacy Policy is always available on our website. We will communicate any significant changes to the Privacy Policy such as, for example, the purpose for which we use your personal data, the identity of the controller, or your rights.
Direct marketing
What types of personal data we process
We will process the following categories of personal data:
contact information such as email address, phone number and postal code
If you want news (if you choose to provide us with this information)
Which products and offers you clicked on
Who has access to your personal data
Data provided to third parties is used only to provide you with the services mentioned above. We never transmit, sell or exchange your personal data with third parties outside of TERRAFINA – stoneware by ceramirupe for commercial purposes.
What is the legal basis for processing your personal data
The processing of your personal data is based on your consent, when you agree to receive direct marketing material.
Your right to withdraw your consent:
You have the right to withdraw your consent to personal data processing at any time and to object to direct marketing. If you do so, TERRAFINA – stoneware by ceramirupe will no longer be able to send you direct marketing offers or information based on your previous consent.
You can reject direct marketing subscription in the following ways:
following the instructions in each marketing publication
requesting the cancellation of marketing actions via email marketing@terrafinastore.com
How long do we keep your data
We will keep your data for direct marketing until you withdraw your consent. In the case of email marketing, we may consider you inactive if you haven't opened any email during the last year. After this period, your personal data may be deleted. Without prejudice to withdrawing your consent at any time.
Customer service
Who controls your personal data
The Portuguese company, Ceramirupe Cerâmicas, Lda. with registered office at Rua Porto de Linhares, nº12 2460-397, Castanheira, Cós – Alcobaça in Portugal is the Data Controller and therefore controls the personal data sent and is responsible for this information in accordance with applicable data protection regulations.
Why we use your personal data
We will use your personal data to manage any requests, to handle complaints or questions about products and support matters via email (customerservice@terrafinastore.com), by phone or through social networks. We may also contact you if there is any problem with your order.
What types of personal data we process
We will process any information you provide to us, including the following categories:
contact information, such as: name, address, email and phone number
date of birth
payment information and payment history
credit information
order information
account
correspondence about any matter
Who has access to your personal data?
Data provided to third parties is used only to provide you with the services indicated above.
What is the legal basis for processing your personal data?
The legal basis for processing your personal data is TERRAFINA – stoneware by ceramirupe's legitimate interest.
How long do we keep your data?
We will keep your data for 100 days in the case of telephone and email files, as well as correspondence, and for 12 months for case management. In the case of complaints made at the TERRAFINA – stoneware by ceramirupe store, your personal data will be stored for 2 years.
Right to object to data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on TERRAFINA – stoneware by ceramirupe's legitimate interest. TERRAFINA – stoneware by ceramirupe will not continue to process personal data unless we can demonstrate a legitimate reason for such processing that overrides your interests and rights or due to legal action.
DPO – Data Protection Officer